Infrastructure support (on-premises/cloud)
- Compute (servers)
- Data storage systems
- Networks (DC, Campus, WAN)
Technical support
We provide maintenance and support for IT infrastructure and physical security information systems, ensuring a stable, secure and efficient environment for achieving your business objectives and supporting further growth.
Technical support services
Technical support options
Technical support from IT-Solutions is an IT outsourcing model: you get a team of certified engineers with broad expertise for a fixed monthly fee, without the operating costs of maintaining an in-house team or dependence on individual staff members.
Support for physical security information systems
- PSIM (Physical Security Information Management)
- Video analytics systems
- Video surveillance systems
How is support organised?
Most requests are resolved remotely, reducing response times and avoiding downtime while waiting for an engineer to arrive. When a physical presence is required, we provide on-site support.
We work in accordance with an agreed SLA and Service Catalog. You always know which services your plan includes, the guaranteed response time and the status of each request. Every month, you receive a report on the services provided.
Plans
Technical support plans
We offer three plans based on the size of your infrastructure and the number of users. If your company needs terms that are not included in the standard plans, we can prepare a quote tailored to your business.
There are no differences between the plans.
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Benefits
Why is IT outsourcing more cost-effective than an in-house team?
A single specialist cannot have in-depth expertise across Cisco networks, VMware, Microsoft, HPE storage systems and information security. IT-Solutions gives you access to a team of certified engineers with specialised expertise, at a cost that is usually lower than the salary of one in-house specialist.
You also save the time and resources needed for recruitment, onboarding and training. You are not dependent on a key engineer who may fall ill or leave the company. You avoid overpaying during quieter months and resource shortages during peak periods.
Most importantly, your business keeps running. Proactive infrastructure monitoring and rapid incident response allow problems to be resolved before they affect employees or customers. Critical downtime that costs your company money and damages its reputation becomes the exception rather than the norm.
Support
How we get started
Before moving to standard support, we carry out a preparation phase during the first month of our work together. This allows our engineers to gain a thorough understanding of your environment and respond to incidents quickly and accurately from day one, without relying on trial and error. The first month’s fee includes both the preparation work and the full scope of standard support covered by your plan.
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01
Audit of the existing IT infrastructure
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02
Documentation of all systems and configurations
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03
Implementation of monitoring systems
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04
Standard support
First month
Preparation work + the full scope of standard support
Second month
Standard fixed plan fee with no additional charges
Process
Project implementation stages
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01
Identify requirements and agree on the infrastructure covered
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02
Select the most suitable support plan
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03
Sign the contract and agree on the SLA
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04
Preparation month: audit, documentation and monitoring
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05
Transition to standard support
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06
Monthly reporting on the services provided
Why choose us?
IT-Solutions has 17 years of experience in the systems integration market and many years of providing technical infrastructure support to commercial and public sector clients. Our team includes qualified specialists and certified engineers who have delivered more than 150 projects for Ukrainian companies. We hold partner status with leading global vendors and comply with all required norms and standards.
Leave the support of your server and network equipment to professionals and focus on growing your business instead of resolving technical problems.
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Our manager will contact you shortly.