We provide IT infrastructure and physical security information systems support and maintenance services, ensuring a stable, secure, and efficient environment for achieving business objectives and further growth. IT-Solutions technical support is an IT outsourcing model: you get a team of certified engineers with broad expertise for a fixed monthly fee, without the operational costs of maintaining an in-house team and without dependence on individual employees.
How Our Support Works
Most requests are resolved remotely, which reduces response times and eliminates downtime while waiting for an engineer to arrive on-site. When physical presence is required, we provide on-site support.
Our services are delivered in accordance with an agreed SLA and Service Catalog, so you always know which services are included in your package, what response time is guaranteed, and how each request is handled. You receive a monthly report on the services provided.
Technical Support Service Packages
We offer three service packages depending on the scale of your infrastructure and the number of users. If your company requires services or conditions beyond our standard packages, we can provide a custom calculation tailored to your business needs.
Why Is IT Outsourcing More Cost-Effective Than an In-House Team?
One specialist cannot have deep expertise across Cisco networking, VMware, Microsoft, HPE storage systems, and information security at the same time. IT-Solutions gives you access to a team of highly specialized, certified engineers — at a cost that is in most cases lower than the salary of a single in-house specialist.
At the same time, you don’t have to spend time and resources on recruitment, onboarding, or training. You are not dependent on a key engineer being sick or leaving the company. You don’t overpay during quieter months and don’t face a lack of resources during peak periods.
Most importantly, your business keeps running. Proactive infrastructure monitoring and rapid incident response allow problems to be resolved before they affect employees or customers. Critical downtime that can cost a company its reputation and revenue becomes an exception rather than the norm.
How We Get Started
Before moving to the standard support model, we conduct a preparation phase during the first month of cooperation. This allows our engineers to gain a deep understanding of your environment and respond to incidents quickly and accurately from day one — rather than relying on trial and error.
The first-month fee includes both the preparation activities and the full scope of standard support according to your selected package.
Project Implementation Stages
- Identify requirements and agree on the infrastructure scope
- Select the optimal support package
- Sign the agreement and agree on the SLA
- Preparation month: assessment, documentation, and monitoring
- Transition to the standard support model
- Monthly reporting on services provided
Why Choose Us
IT-Solutions has 17 years of experience in the systems integration market and extensive experience providing technical infrastructure support to commercial and government organizations. Our team includes qualified specialists and certified engineers with more than 150 projects delivered for Ukrainian companies. We hold partner statuses with leading global vendors and comply with all relevant regulations and standards.
Leave the support of your server and network equipment to professionals — and focus on growing your business rather than solving technical issues.
